Utilize the free ITIL-4-Specialist-Create-Deliver-and-Support demo version to confirm the validity of the product
Utilize the free ITIL-4-Specialist-Create-Deliver-and-Support demo version to confirm the validity of the product
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Tags: Certification ITIL-4-Specialist-Create-Deliver-and-Support Exam Infor, ITIL-4-Specialist-Create-Deliver-and-Support Exam Brain Dumps, ITIL-4-Specialist-Create-Deliver-and-Support Standard Answers, Certification ITIL-4-Specialist-Create-Deliver-and-Support Dump, Valid Test ITIL-4-Specialist-Create-Deliver-and-Support Format
In addition, a 24/7 customer assistance is also available at ITIL-4-Specialist-Create-Deliver-and-Support to assist you in using the product during any technical hitch. In summary, getting ready for 60 certification test might be challenging, but with the appropriate strategy and our ITIL-4-Specialist-Create-Deliver-and-Support Actual Exam questions, you can clear the test in a short time.
ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Syllabus Topics:
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ITIL ITIL-4-Specialist-Create-Deliver-and-Support Exam Brain Dumps | ITIL-4-Specialist-Create-Deliver-and-Support Standard Answers
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ITIL 4 Specialist: Create, Deliver and SupportExam Sample Questions (Q27-Q32):
NEW QUESTION # 27
Which is an example of using a 'shift-left' approach to optimize password resets?
- A. Encourage users to remember or safely record their passwords to reduce the number of password resets
- B. Automatically assign a high priority to password reset requests to resolve them faster
- C. Train service desk agents to categorize password resets as service requests
- D. Allow users to reset their own passwords using an automated tool
Answer: D
Explanation:
Allowing users to reset their own passwords using an automated toolmoves support closer to the user, which is a direct application of theshift-leftapproach, improving speed and efficiency.
NEW QUESTION # 28
A service desk uses triage to ensure they work on the most urgent tasks first. This sometimes causes user satisfaction issues, because low priority requests can wart a long time before anyone starts to work on them.
What is the BEST way to manage this issue?
- A. Recruit more service desk staff so that they are able to work on low priority requests even when there are many higher priority tasks
- B. Increase the priority of requests that have been waiting a long time and are at risk of breaching agreed service levels
- C. Use first-in first-out prioritization instead of triage, to ensure that tasks are worked on in the order that they are requested
- D. Train users so that they know their requests might be delayed if there are many higher priority tasks in the backlog
Answer: B
Explanation:
Increasing the priority of requeststhat have been waiting too long helpsprevent service level breachesand improves user satisfaction without undermining the triage approach for urgent tasks.
NEW QUESTION # 29
A service has been in use for a number of years, and is not being developed or updated. Customers are not happy because they think that the applications that support the service are missing important functionality.
Which practice is most likely to identify this issue and initiate improvement actions?
- A. Service level management
- B. Service desk
- C. Service validation and testing
- D. Knowledge management
Answer: A
Explanation:
Service level managementfocuses on understanding and capturing customer expectations and experiences, making it the practice most likely toidentify dissatisfactionandinitiate improvement actions.
NEW QUESTION # 30
A user has logged an incident saying that transactions via the company website are very slow. The service desk team does not have the skills needed to investigate this. There are many different teams that this could be escalated to, including a web server team, an application team, an infrastructure team, and a performance management team.
Which is the BEST approach for the service desk to use for escalating this incident?
- A. Use swarming to involve people from multiple different teams in the investigation
- B. Follow the predefined procedure for investigating web performance incidents
- C. Escalate to the performance management team, who will then escalate to a different team if needed
- D. Declare a major incident and start the major incident management procedure
Answer: B
Explanation:
Following a predefined procedurefor investigating web performance incidents ensures astructured and efficient escalation, reducing delays and avoiding confusion about responsibility.
NEW QUESTION # 31
Which of the following involves consideration of the skills and availability of both internal and external resources?
- A. Swarming
- B. Build vs buy
- C. Shift-left approach
- D. Triage prioritization
Answer: B
Explanation:
Build vs buyinvolves evaluating the skills and availability of both internal and external resources to decide whether to develop a solution in-house or acquire it from an external provider.
NEW QUESTION # 32
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